Below is a series of topics that tend to generate questions from our patients, and a description below each topic which should help provide you answers. If you should not find the answer that you are looking for, or if you would like a more detailed answer, please contact our office and we would be glad to assist you with any questions that you may have.
In most cases, we contact you within seven days if your test results are abnormal in any way, either by telephone or by mail. Questions about your test results may be directed to our staff during business hours.
Please call during regular office hours if you need a prescription refilled. All prescription requests take 24-48 hours to be filled. Due to time limitations, any prescription refills on Saturday will be handled on the next business day.
Your phone call is important to us. If you call to speak with one of our doctors during office hours, please let the receptionist know the nature of your call and we will return your call at the earliest convenience.
In an emergency, including severe chest pain or shortness of breath, go directly to the hospital or nearest urgent care center (ie: Lakes Urgent Care or DMC Urgent Care). Upon checking in, tell the hospital staff that you are a patient of Pontiac Trail Medical Center and the name of your physician and they will contact us directly.
During non-office hours, for EMERGENCIES only, please call the office at 248-624-4511 and follow the prompts to talk to the doctor on call. If you need to leave a message, leave the patient name and date of birth along with your phone number. Our "on call" physician will return your call as soon as possible. If you need a prescription refill or appointment, please refrain from using this service and call back during business hours. This is for after hours EMERGENCIES only. Your cooperation is most appreciated.